UnitServe

Most small and medium businesses do not have well defined and implemented workflow processes. This causes a lot of mismanagement, communication gaps, low efficiency levels, improper data handling and maintenance. As a result, it reduces profitability and demands higher investments in form of additional resources to counter the situation. UNITSERVE has been specially designed to cater service providers whose success is highly dependent on performance of their human resources. By aligning the activities of human resources in sales, finance and operations, UNITSERVE enables a seamless, uninterrupted and centralized flow of information throughout the organization.

UNITSERVE increases efficiency levels by automating easily repeatable processes

SEAMLESS flow of information between different departments

Human Resource
Recruitment related tasks such as keeping records of resumes, interview data and other employee joining formalities happen at the click of a mouse. Attendance, leave & reimbursement records are automated and other such related reports are at an easy disposal of designated personnel

Training & Development
This is an area that often gets neglected in SMBs due to lack of resources. UNITSERVE fills in this gap by providing an organization wide portal accessible to all employees. The portal acts as an information dissemination tool between the employees and management and also within the employees themselves. It is also instrumental in providing general and department specific training to employees across the organization. Training portal is complimented with an evaluation system further helps in determining & strengthening the knowledge levels of your employees, thus resulting in better & improved customer service.

Finance & Accounts
We understand that it is not easy to dump your existing accounting systems and adopt to new ones overnight. Rather than being an alternative accounting application, UNITSERVE acts as a bridge between accounts and other departments of the organization. Employee reimbursements are calculated based on actual number of hours worked and so are th e customers’ invoices. Important financial data such as accounts payable/receivables, from all sources, online and traditional, are streamlined into one system to provide comprehensive and individual reports

Operations
UNITSERVE enables a well defined flow of work within the organization. It works in way that makes every individual perform with complete accountability. Depending on the type and depth of the service or project, it can be modularized with defined milestones and deadlines, making them transparent within the organization as well as to the customers. It also helps in quickly identifying the fail points that can be rectified by employee training or plugging the process gaps

Reporting & Monitoring
You don’t have to work hard to make your employees and teams more efficient. UNITSERVE makes it mandatory for the employees to enter daily timesheets and comes up with daily, weekly and monthly performance reports. UNITSERVE also equips managers with a number of reports that provide detailed insight to the organizational workflow process. Managers can check the status of various ongoing activities in the service delivery/execution process and their possible impact on deliveries. This helps them avoid potential problems and take important decisions in a timely manner, resulting in improved customer service and satisfaction levels. All reports can be exported in Excel format and further used for detailed analysis.

Salestrack
UNITSERVE Salestrack is designed to enhance sales productivity and lead management of your organization. Your sales people don’t have to work on complicated Excel sheets to prepare sales reports and manage sales leads. You can easily track all your sales leads from a single, interactive dashboard. This is accessible 24/7 over the internet and can be used from any location around the world.

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