The setup activity begins with the hand picking of technical/domain experts and programmers with the required skills. Resumes are often shared with partner companies to ensure technical suitability and cultural/values alignment.

Once the core team is in place, application and systems knowledge are transferred with the coordination of client experts. This activity typically takes place at the client site or via an agreed protocol.

A process methodology is defined and customized to meet client requirements. This is an important step in the process and one that UG places considerable emphasis on. This is where our experience and outsourcing knowledge provides us with a significant competitive advantage in the market place. Teams separated by time and space need to follow agreed procedures and processes to ensure the highest quality of deliverables. This methodology also includes agreement on a stringent SLA, checkpoints, protocols and review mechanisms to remove ambiguities in communications. Use of standards and tools is identified and incorporated as per client requirements.

(a): Simulation

At UG Software, the defined methodologies and processes are tested and fine-tuned, often with its core team working from the client's side for a brief period in a simulated offshore environment. The initial results and early deliveries are checked against the agreed norms for compliance. Should any variances or deviations be identified, the Service Level Agreement (SLA) is further refined. This cycle is continued until the requirements are met, confirmed and signed off.


(b): Infrastructure

As a sub-step to this activity, a seamless IT environment is created offshore with communications links to client facilities. Depending on the requirement the ODC team can be inducted at the offshore site.

The ODC is now ready to execute projects on behalf of the client organization.
This simple but effective 5 Step process ensures projects are delivered on time and on budget.